FAQ



Hurom FAQ

Juicer Usage FAQ

Hurom FAQ

Does “slow juicer” mean it will take a long time to make juice?

Our slow juicers are called slow squeeze juicers because they rotate at 43 RPM for recent models (or about 80 RPM for older models) compared to the 10,000 or higher RPM of typical high-speed juicers and blenders. Nevertheless, our juicers produce juice at the same speed and sometimes faster than other models we’ve tested.

Are your juicers loud?

Because our slow juicers only rotate at 43 or 80 RPMs, they are much quieter than high-speed juicers and blenders. You will only hear a quiet hum. Our slow juicers are much more energy efficient for this reason as well.

Are your juicers safe?

Hurom juicers are 100% BPA free and come without any blades or sharp parts, making it safe for children to use. We also designed our juicers with narrow hoppers, so that even the smallest hands can’t fit inside. 

Is it better to eat whole fruits and vegetables?

Any way you can get fresh fruits and vegetables into your diet is beneficial given that most people don’t meet the recommended daily amount of fruits and vegetables. Juicing is a great way to incorporate much needed vitamins and minerals from plant-based foods into our diets.

What is the difference between juice and a smoothie? 

Both juices and smoothies are great ways to add more nutrients and fiber to your diet, but they are very different. Juice is easy to drink, has a clean/smooth texture, and is concentrated with nutrients and soluble fiber which your body absorbs quickly.  A smoothie is much thicker and takes longer for your body to digest. Since good juicers separate and reduce the pulp from the juice, you also don’t have to peel your produce or remove small seeds. With a blender, you would need to remove anything you don’t want to eat such as seeds, stems, etc.  Keep in mind that Hurom juicers can also make smoothies!

Is it true that juice doesn’t have any fiber?

There are two types of fiber: soluble and insoluble. Fresh juices contain a very high level of soluble fiber which is more easily absorbed by your body.  Because insoluble fiber is left behind in juice, your body can rest from the digestion process and focus on mineral/vitamin absorption. If you need more insoluble fiber, you’re better off eating more whole grains and beans. 

Warranty Terms

All Hurom products are backed by a limited motor & parts warranty which protects items when utilized for normal & intended household use and purchased from authorized sellers*. The limited warranty terms begin on the date of purchase (provided that the juicer is purchased from Hurom America or one of Hurom America's authorized sellers) and Hurom may require documentation/proof of purchase to verify unregistered products and/or products that are not registered online with the appropriate documentation.

If your Hurom product has a defect or issue within the warranty period, Hurom America's Customer Experience Team will arrange the repair of your juicer and/or replace any defective part(s)

Warranty Duration

Hurom Juicer models released before 2022 such as (including but not limited to) the H-AA, HZ, H101, H200, H310, and Celery & Greens Juicers) are backed by a 10-year motor/2-year parts warranty.  

Hurom America's recently released H400, H320,and H70 Slow Juicers are now backed by a 15-Year Motor & 15-year Parts Warranty.-Retroactive Eligibility: Any Hurom H400, H320, or H70 that was purchased from Hurom America or one of our authorized 3rd party vendors prior to November 2024, will be retroactively updated to the new 15-year parts & motor warranty coverage, automatically. Existing warranty coverage remains effective beginning on the date of the original purchase, and will be extended appropriately to a 15-year period for both motor & parts. 

Please contact Hurom America's Customer Experience Team if you believe that a non-warranty cost may qualify for retroactive reimbursement.

Warranty Registration

All Hurom.com & Hurom.ca purchases are pre-registered for warranty service; no separate steps are needed to register!-Purchases from Hurom America's Authorized 3rd party Partner Vendors should be registered for warranty at: https://www.hurom.com/pages/warranty

Filing a Warranty Claim

  • Hurom Product Model Number is required when requesting warranty service. This information can be found on the bottom or back of your product's motor base.

  • Have your original purchase details on hand (Hurom Order Number, or Order Number from our Authorized 3rd party Vendor.)

  •  Hurom America's Customer Experience Team can be reached for support via several methods, at https://www.hurom.com/pages/contact

  • Our Customer Experience Team may require photo/video documentation  in order to better understand the nature of any warranty claim

  • If a Hurom product, and/or its parts qualifies for a warranty coverage, Hurom will replace or repair the damaged product free of charge, including the cost of the shipping**

Warranty Exclusions

a. NO CONSEQUENTIAL DAMAGES: Hurom America is not responsible for economic loss, whether indirect or consequential, including without limitation any loss or damage arising from food or other related spoilage claims, regardless of product failure.b. WARRANTY IS NOT TRANSFERABLE: Hurom America's Product warranty may not be transferred or re-registered and applies exclusively to the original verified warranty holder. 

c. IMPROPER ELECTRICAL CONNECTIONS: Hurom America is not responsible for the repair or replacement of failed or damaged components resulting from power outages, the use of extension cords or voltage convertors, and/or from improper/international voltage.d. IMPROPER USAGE: Hurom America assumes no liability for accidental damage, misuse, or failure to clean and/or maintain the product as determined by the Hurom product's manual.e. CONSEQUENTIAL DAMAGES: This warranty does not cover any defect due to, or resulting from, loss or theft, ordinary wear and tear, handling, abuse, misuse, or harsh chemical action. Warranty terms will not qualify to any product where the serial number has been removed or altered, where unauthorized modifications or service have been performed, and/or if damage by flood or fire.f. AESTHETIC ‘DAMAGES’ The warranty does not cover cosmetic or or other changes that do not affect performance, such as discoloration/the effects from the use of abrasive cleaners/mineral or organic buildup & stains.g. NO INTERNATIONAL USE - Hurom America's product warranty does not apply to (and Hurom America is not responsible for) any warranty claims where products have been sold or used outside the USA or CANADA. 

h. OTHER Repair, replacement or refund (opartial or full) of the purchase price are the exclusive remedies of purchaser and the sole liability of Hurom America under this warranty. No employee or representative of Hurom America is authorized to make any additional warranty or any modifications to this warranty which may be binding upon Hurom. Accordingly, purchaser should not rely upon any additional statements made by any employee or representative of Hurom. In no event, whether based on contract, indemnity, warranty, tort (including negligence), strict liability or otherwise, shall Hurom be liable for any special, indirect, incidental or consequential damages, including, without limitation, loss of profit or revenue.

**Please note that customers outside the contiguous US are asked to cover the cost of return shipping for juicer warranty claims.

Can I send my machine to Hurom for  repair when it is out of warranty?

Yes. We may able to fix or replace your product for an out-of-warranty fee. Repair cost may vary.

Where can I find replacement parts?

Please call us at 877-709-0506 for assistance. 

Where can I find the instruction manual for my Hurom juicer?

Download a PDF user manual for any of our juicer models here:

Check here for discontinued models:

Why do I need to pay upfront for pre-ordering?

We enable pre-order option when the we plan to restock the product within a month. Paying upfront would help our customers receive the product as soon as it is restocked in our warehouse. It also secures the customer's purchase, before the product goes out of stock again.

How long is the estimated wait time for delivery of a pre-ordered item?

Customers can expect to have the pre-ordered item(s) delivered within a month, depending on their selected method of shipment. Please feel free to contact our Customer Service for the most up-to-date delivery estimate.

Do you take installment payment?

Yes, we've partnered with PayPal to accept installment payment. Learn more about our Buy Now Pay Later option on this page.

How do I use a gift card?

During checkout, enter the gift card code in the same box as the discount code box. You can combine multiple gift cards with a discount code. There is no expiration date for the gift cards.

Buy Authentic Hurom Products

Please be aware that there are unauthorized retailers selling counterfeit Hurom products. Buying from unauthorized dealers poses a high risk of fraud. There are also websites & social media entities that pose as Hurom in order to collect sensitive information. Customers should purchase directly from our site for the US (www.hurom.com) and Canada (www.hurom.ca)  or from any of our authorized online dealers listed below.

How to Identify a Fraudulent Website

  • Prices are drastically reduced or unrealistically low (50% or greater, compared to Hurom.com prices).

  • The URL name is changed slightly, like "www.huromusa.com," or the domain extension is different, like "www.hurom.net" instead of www.hurom.com

  • The site does not have a lock icon next to the URL in the browser. 

  • The website is not an official Hurom website, but has the Hurom logo & design as the main website Theme.

  • Unsafe content is found by a website checker.

Authorized Retailers

If you are ever unsure about the legitimacy of a website selling Kuvings products, please contact support@hurom.com so we can further assist you.

  • Amazon.com*
  • Amazon.ca*
  • Crate & Barrel
  • QVC
  • Walmart
  • Wayfair
  • Williams-Sonoma
  • Zola

*Please note that when purchasing from Amazon.com the only authorized "sellers" of Hurom products are either "Hurom America" or "Amazon Services, LLC

Please also note that Hurom Juicers sold through Amazon by any seller other than Hurom America or Amazon Services LLC will be deemed to be an "unauthorized seller" and will not be covered by the manufacturer's motor/parts warranty.

Hurom America

Website: www.hurom.com

Email: support@hurom.com

Tel: +1 877.709.0506

Hours of operation: 9am to 5:30 PM (Eastern Standard Time) Monday through Friday, excluding holidays.

 

Juicer Usage FAQ 

I'm looking for juice and food recipe inspiration!

Here are a couple of simple and unique recipes to start making with your Hurom:

For more juice inspiration, check out our juice recipes.
For more food inspiration, check out our kitchen favorites.

How do I assemble my Hurom Slow Juicer?

Insert the strainer into the spinning brush, then carefully twist the combined strainer and brush into the drum until you hear a click. Place the auger (screw) into the strainer and twist to fit. There are two depresses on the outer edges of the strainer and spinning brush, where both blades will fit in. Place the hopper on top and twist clockwise until the arrows on the hopper and the body matchup. Make sure the lever is set to “close” before juicing. 

How do I make smoothies with my Hurom?

Making smoothies is a delicious way to enjoy your Hurom. Using the coarse strainer, you can juice bananas, avocado, strawberries and other soft fruits that make a great base for a fresh fruit smoothie. You can also add frozen fruits, yogurt, or milk for a creamier beverage.

Can I juice citrus rinds or ice cubes? 

Of course you can juice a citrus rind but they taste bitter and make sour juice. Removing citrus rinds ensures delicious juice without the bitterness.  Do not put ice cubes into the Hurom. Slightly thawed frozen fruits may be used in the machine for a thicker textured smoothie.

Do I have to remove peels or seeds?

The rule of thumb is: If you can chew it, you can juice it.  So, most seeds, apple peels, pomegranate arils, etc., are all okay.  Definitely don’t remove peels if they are thin or soft because the nutrients are sometimes more potent in the peel.  However, you wouldn’t chew on lemon rind, pineapple rind, or peach pits, so don’t juice them.

The motor is not turning on. 

This may be due to incorrect placement of the hopper on the base. When set up correctly, the arrow on top of the hopper will point to the arrow on the base. The motor will only turn on when these arrows are aligned. 

Another possibility is that a magnet, which activates the juicer's power function, is missing. To check if the magnet is missing, inspect the underside of the lid. If there is a half-moon shaped hollow recess then the magnet is missing and needs to be replaced. 

I inserted too many ingredients into the chute at once. What do I do?

If there are too many ingredients inside your Hurom, the hopper may not open. If this is the case, toggle between the extract and reverse buttons. Switch to the reverse button, and twist open the hopper at the same time. If this still does not help, do not try to force the hopper open. Please contact customer support. 

There is strainer damage. 

This could be caused by placing ice, frozen foods, large food pieces or pits into the bowl. Please refer to the user manual for proper usage and juicing tips. Remember not to overcrowd food or force foods through the juicer. New strainers and other replacement parts can be purchased if necessary, please contact customer support for assistance or call us at 1-877-709-0506.

The bowl is stuck and does not detach from the base.

This is caused by excessive food or an unknown substance in the bowl. Press the reverse button 3-5 seconds and run water through the bowl. Repeat this process 2-3 times, then push the bowl upward or jiggle while turning.

Also, make sure the pulp control outlet is "CLOSED" when you take the bowl off the base.

What can I do with the pulp?

The pulp can be used in a variety of ways! Use it in baking, soups, veggie burgers, healthy cookies, and muffins. It’s easy to incorporate the leftover pulp back into your diet. You can also add it to pet food or compost it.

How do I disassemble my Hurom Slow Juicer?

First, make sure the switch is off and it is unplugged. Hold the chute with one hand, and use your other hand to support the juice extraction spout and simply lift up. Twist the hopper counterclockwise to remove. To disassemble the drum set, first remove the auger. Then gently press against the strainer to separate it from the spinning brush. 

How do I clean my juicer?

To rinse your juicer, pour water into the hopper with the juice cap closed. Turn the juicer on so that the brush can sweep along the strainer. Open the juice cap and allow the water to flow out. Repeat two to three times. When you are ready to fully clean your juicer, move the lever to "open," disassemble and clean each part. Remember that the sooner you clean after juicing, the easier it is. 

How do I make ice cream with my juicer?

There are two ways to make ice cream with your Hurom:
1st and 2nd generation juicers – Juice ingredients to your liking through the Hurom, add honey or sweetener to taste, and pour into a freezer-safe bowl. Freeze for about 2 hours, scrape through the mixture with a fork to keep soft, and place in the freezer again. We recommend using the coarse strainer when juicing frozen fruits.

Alpha models (H-AA and HZ) – With the included ice cream strainer, simply take your choice of frozen fruit (slightly thawed) and use your Hurom as you would when juicing. Enjoy straight out of the chamber!
For recipe suggestions, check your juicer’s recipe book.

Can I use the ice cream strainer on any juicer?

We do not recommend interchanging parts. If you have questions regarding specific models, please contact our Customer Support for assistance.

Can I use frozen fruits in my juicer?

Yes, you can use frozen fruits in your juicer, just ensure that they are slightly thawed to avoid damage. It is recommended that you use the coarse strainer when juicing frozen fruits.

Are Hurom juicer parts dishwasher safe?

Only the auger (screw) is dishwasher safe.

Will all strainers work on all machines?

Some parts might be compatible between same generation models, but it is not recommended to interchange parts.

When do I use the control lever?

The lever is used to control the pressure inside the chamber. The lever should be placed on “close” whenever you start juicing. Once the chamber begins to fill with juice, switching the lever to “half-close” helps release pressure and allows pulp to leave freely. (This is a good idea when juicing ingredients with lots of seeds, such as grapes or kiwi.)

Do I have to slice vegetables and fruits before juicing?

Yes, cutting your fruits and vegetables into smaller, 2 inch pieces helps to optimize yield and reduce pulp.

  • Vegetables
    We recommend preparing your vegetables by cutting them into a size such that the pieces will fall through the feeder chute without needing to be pushed down. Chop carrots into half-inch discs and all other root vegetables such as beetroot to a similar size.
  • Fruits
    Ensure you cut pieces into a size that will easily drop down the feeder chute. Remove skins from citrus fruits. If the Hurom becomes clogged then this can be remedied by feeding a different textured fruit or vegetable through.
  • Leafy greens
    Roll leaves into cigar shaped parcels and then fold them in half, ensuring that the size is not too big for the feeder chute. Wet leaves will not pass through the juicer as well as drier leaves so when washing produce, pat it dry with a kitchen towel before inserting into the Hurom.

How should I store my leftover juice?

We recommend drinking your juice as soon as possible to get the most nutrients. If you do have some leftover to store, make sure to use a container with an air tight lid to prevent oxygen from reaching and degrading juice, and to refrigerate as soon as possible. Even so, we do not recommend keeping juice for over 48 hours.

Can I place hot liquids in the Hurom juicer?

Even though our parts are made with high quality materials, it is not made to handle hot liquids.